When will my order be processed?
All orders are handled and shipped out from our warehouse in Germany. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don‘t ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 15 – 18 business days with standard shipping or 5-7 days with DHL for delivery (depending on location). We are not responsible for delays caused by high-load in shipping companies and COVID-19.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars / EUR, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.